Frequently Asked Questions

Booking a session is simple and takes less than 2 minutes:

1. Browse Services: Visit our Services page and select the consulting service you need
2. Add to Cart: Click "Book Session" to add it to your cart
3. Checkout: Complete the secure checkout with your preferred payment method
4. Receipt: Your payment receipt includes a "Schedule or Reschedule Your Live Session" link
5. Scheduling: Open that link and pick a date and time. Your meeting link appears on screen as soon as you confirm

Yes. Use the scheduling link on your receipt to pick any open slot.

Our availability:

• Monday - Friday: 9:00 AM - 6:00 PM EST, in 30-minute slots
• No weekend sessions

No waiting. You pick the slot yourself from the link on your payment receipt, and the meeting link shows on screen as soon as you confirm. The same link lets you reschedule later.

Rescheduling is free. Please move your session at least 24 hours ahead; a missed session is not refunded.

To reschedule, open the scheduling link on your receipt and pick a new slot, or email us at support@optimarkmedia.com

We accept all major payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover (via Stripe)
• PayPal: PayPal balance, PayPal Credit, or cards linked to PayPal
• Digital Wallets: Apple Pay, Google Pay
• Cash App: Square Cash App Pay

Security: All payments are processed with 256-bit SSL encryption.

We offer simple, transparent 3-tier pricing based on consultant expertise:

• Bronze Consultant - $5/hour: Entry-level consultants for beginners
• Silver Consultant - $10/hour: Intermediate consultants with solid experience
• Gold Consultant - $20/hour: Expert-level consultants with proven track records

All sessions are 60 minutes delivered via video call.

You are charged immediately upon booking.

This ensures your session slot is reserved. Your payment receipt includes the link to schedule your session.

If you cancel 24+ hours before your session, you'll receive a full refund within 5-7 business days.

We provide expert consulting across 100+ platforms and tools including:

• Advertising: Google Ads, Meta Ads, TikTok Ads, YouTube Ads, LinkedIn Ads
• Cloud & Hosting: AWS, Azure, Google Cloud, DigitalOcean, cPanel, Plesk
• Analytics: Google Analytics 4, Google Tag Manager, Meta Pixel
• Email Marketing: Amazon SES, Mailchimp, SendGrid, Brevo
• AI & Automation: ChatGPT, Zapier, Make, AI tools

Browse our full service catalog for all available topics.

Sessions run on Jitsi Meet. Your private meeting link appears as soon as you schedule.

• Free to join, no account required
• Screen sharing for live demonstrations
• Works on desktop, mobile, and tablet

Standard session: 60 minutes

Our refund policy:

• 24+ hours before session: Full refund
• Less than 24 hours before: No refund
• No-shows: No refund

Problem with your session? Report it within 24 hours and we may offer a replacement session or a refund.

1. Email support@optimarkmedia.com with subject "Cancellation Request"
2. Include your booking confirmation number
3. We'll reply within 24-48 hours
4. Refunds process within 5-7 business days

Minimum requirements:

• Internet Speed: 3 Mbps download, 1.5 Mbps upload
• Device: Computer, laptop, tablet, or smartphone
• Browser: Chrome, Firefox, Safari, or Edge
• Webcam: Built-in or external (720p or higher)
• Microphone: Built-in or headset with mic

Yes. Sessions work on phones and tablets.

For best experience, install the free Jitsi Meet app and use WiFi instead of cellular data.

Every consultant applies through our application form with their area of expertise, years of experience, a professional bio, and links to past work.

We review each application before approving it, usually within 2-3 days.

Yes. Apply with the form on our consultant page.

Requirements:

• Hands-on experience with the platforms you consult on
• Clear communication on a live video call
• Reliable internet, webcam, and microphone

Apply to Become a Consultant